Chapter 13 Python Code

from openai import OpenAI

client = OpenAI()

def classify_email(email_text):

    prompt = f"""

    You are an Email Triage and Escalation Agent.

    Classify the email into one of the following categories:

    - Routine Inquiry

    - Operational Issue

    - Customer Escalation

    - Legal or Compliance Risk

    - Executive Priority

    Also determine:

    - Escalation Required (Yes/No)

    - Priority Level (Low/Medium/High)

    - Confidence Level (High/Medium/Low)

    - One sentence reasoning.

    Email:

    {email_text}

    """

    response = client.chat.completions.create(

        model="gpt-4o-mini",

        messages=[{"role": "user", "content": prompt}]

    )

    return response.choices[0].message.content

with open("emails.txt", "r") as file:

    content = file.read()

    emails = content.split("Subject:")

for email in emails:

    if email.strip():

        print("--------------------------------------------------")

        print("Email:")

        print(email.strip())

        print("\nClassification Result:")

        result = classify_email(email.strip())

        print(result)

        print("--------------------------------------------------\n")